Yesterday my spam filter caught 6 holiday e-cards. This morning it caught 11. I understand companies are looking for ways to cut costs. I get that people don’t necessarily have time to sign a few hundred cards. However, if you think your e-greeting has the same effect as a paper card, I’m sorry but it does not.
The general reason to send holiday greetings is to say hi, I’m thinking of you during this festive season and I wish you and your family the best. Business reasons to send holiday greetings, along with the above, are to keep you and your company name in front of the customer, to make them feel special and to add a personal touch to a professional relationship. But an e-card doesn’t do this, especially if it comes into an inbox along with a lot of other greetings.
First of all, it being caught in a spam filter makes me treat it as bulk mail. I don’t feel special getting a “Happy Holidays” email blast. It’s not personal. It doesn’t remind me of your service/product. In fact, your e-card does not make me feel like anything other than a name on your email list. At least with a paper card I’m going to open it, read it and probably put it on display in my office. If you personally signed it I’m going to appreciate the extra effort.
I’m not saying you must do paper cards, but I am saying if you are going to acknowledge the holidays, do something that won’t get filed as spam. For instance, start right after Thanksgiving and send a personal email to 10 of your contacts each day welcoming the holiday season. Thank them for their business (make this specific) and mention a way you will follow-up in the new year (lunch maybe, etc.). And don’t title it Happy Holidays!
Posted in Business, marketing, mid level professionals, personal branding, Towanda Long
Tagged business follow-up, customer relationships, experience marketing, holiday e-card, marketing, small business marketing, Towanda Long
Your emails say a lot about you. And while we all can overlook a sporadic typo, ignoring email etiquette can not only damage your perception, it can land your email in the “deleted items” folder.
Here are two posts to get you on the right track. The first, How To Improve Your Email Etiquette, is from Marci Alboher, Working the New Economy’s Blog.
The second, Sending Emails That Get Read, is a post I wrote about a year and a half ago.
You remind them of themselves. It’s that whole “birds of a feather” thing…
You’re knowledgeable (but not a know-it-all).
You add value to their life/project/business.
You have qualities they find inspiring.
You make them feel comfortable.
You have a sense of humor.
You make them smile.
Just a quick reminder that being likable is a great personality trait.
Towanda Long aka mscafe
The first time I heard Randy Pausch’s lecture I was inspired. The second time I was inspired and motivated. The third time I was inspired, motivated and actually made some changes in my life.
You get the point. No matter how many times I’ve heard this or read it, it evokes an emotion or an action. I hope it does the same for you.
Towanda Long aka mscafe
Brandtags is a really cool word association game. It shows you a brand and you’re supposed to answer with the first word that comes to your mind.
You may be surprised at some of your answers. For instance, Motorola made me think of pagers, then StarTac (Yes, I realize I’m dating myself…).
This is definitely an exercise worth the time. Not because of the initial thought you have, but it allows you to think about the many experiences you have had with the brand and how those experiences collectively affected your immediate response.
And you’ll think about the consistency of your own brand. Do your clients/colleagues get the same message no matter how they interact with you? Are you always responsive, friendly, efficient (feel free to enter your word here). And if not, what can you do about it?
Towanda Long aka The Café Lady
Posted in branding, Business, Diversity, General, marketing, Marketing Tips, mid level professionals, networking, personal branding, self promotion, senior professionals, Towanda Long
In marketing, just like life, taking the same steps will get you the same results.
This is good if you’re getting great results; not so much if you’ve hit a plateau. And since it’s hard to get off of a plateau, here are a couple of ideas to get you off that marketing hump:
- Instead of relying on PowerPoint for your next presentation, make it interactive. Bring in boards (markers, cut-outs, etc.) and develop the presentation as you ask the client questions. You’ll get a feel for their pain points and at the end the client will have a presentation that is catered to them, not a template (trust me, they know the difference…). Plus they will be engaged throughout the meeting, not bored to tears.
- Wake up 15 minutes early and start reading a book you’ve been putting off. There are many of industry books and this is an excellent way to spark ideas. If you dedicate 15 minutes a day you’ll be finished and ready to move on to another title in a week or so (okay, maybe a month…)
If you’re in the mood to make other changes (like expand your network and people skills) you can:
- Start a conversation with someone that you would normally avoid (I’m not suggesting that guy on the corner that’s always talking to himself…).
- Say “good morning” and “thank you” to the people that provide you a service (i.e. the Starbucks employee, the parking lot attendant, your colleague).
- Try a new class at the gym.
- Close your office door and dance for 5 minutes to something old school. Okay, this won’t help you expand your network, but it will help you relax and not take yourself too seriously…
Towanda Long aka The Café Lady
Posted in branding, Business, General, Life, marketing, Marketing Tips, mid level professionals, networking, personal branding, self promotion, senior professionals, Towanda Long